General Terms and Conditions
AGB’s Dog Affair GmbH (Daycare, Training, Grooming)
Version 1.2.2023
General Provisions
1. Validity of Terms and Conditions
1.1 These Terms and Conditions (AGB) apply to every use of the Dog Affair GmbH website (hereinafter referred to as Dog Affair), communication via email or other means, telephone calls, customer inquiries, and/or provision of services.
1.2 By visiting or using the website or communicating with Dog Affair, the user or customer acknowledges that they have read the AGB in full and accepts them as binding.
2. Registration
2.1 Registrations are made either via the booking tool on the website or by email.
3. Cancellation
3.1 Daycare services, grooming appointments, individual lessons, group lessons, home visits, consultations (initial meeting), and all other bookable offers from Dog Affair must be canceled in writing at least 48 hours before the respective appointment, otherwise the costs will be fully charged or deducted from the subscription. Missed offers cannot be rescheduled or refunded.
3.2 Events, seminars, and workshops must be canceled at least 2 weeks before the course start, otherwise the costs will be fully charged.
3.3 In case of no-show without cancellation, a no-show fee of CHF 50.- will also be charged.
3.4 Cancellations for Mondays must be notified by Friday evening (at the latest by 6:00 PM Swiss time). The same applies mutatis mutandis to recognized public holidays in the Canton of Zurich.
3.5 Dog Affair reserves the right to cancel daycare services, grooming appointments, individual lessons, group lessons, home visits, consultations (initial meeting), and all other bookable offers on short notice due to extraordinary events, such as illness or accident on the part of Dog Affair. No costs will be charged in such cases.
4. Code of Conduct and Framework Conditions
4.1 Dog Affair undertakes to keep the dog in a species-appropriate and behaviorally correct manner and to comply with the Animal Welfare Act and its related provisions.
4.2 All dogs must be vaccinated, chipped, dewormed, and fully healthy. If the dog is ill or shows behavioral abnormalities, the owner is obliged to clearly notify Dog Affair in advance. This also applies in the case of a bitch in heat.
4.3 The dog owner warrants that their dog is healthy, free of contagious diseases, and has the vaccinations listed below. If the vaccination has not been properly administered, Dog Affair is entitled to withdraw from the contract at the financial expense of the dog owner.
4.4 The dog owner warrants that the dog has received at least the following effective vaccinations: Rabies, Distemper, Hepatitis, Leptospirosis, Parvovirus, Kennel Cough.
4.5 The dog owner warrants that the dog is regularly and effectively dewormed.
4.6 Leash obligation applies in the parking lot, shop, training area, and surrounding grounds. Dogs may only be unleashed upon explicit instruction from Dog Affair. Participants are obliged to pick up their dog's waste.
4.7 In the event of inappropriate or non-species-appropriate behavior, Dog Affair reserves the right to exclude the person from the booked offer without issuing a course confirmation or other confirmation and without refunding the costs.
4.8 If more than 10 minutes late, Dog Affair reserves the right to decide whether the dog is still admitted to the offer or not.
4.9 Dog Affair reserves the right to change the location for the booked offer for operational reasons. Any claims resulting from the change of location are excluded.
4.10 Dog Affair reserves the right to cancel or postpone all offers due to insufficient participant numbers or extraordinary events. Any claims resulting from cancellation are excluded.
4.11 The dog owner undertakes to pick up the dog at the agreed time. If the dog is not picked up, the resulting costs will be charged to the dog owner.
4.12 In the event of foreseeable delays regarding drop-off and pick-up times, Dog Affair must be informed by the dog owner. All related costs shall be borne by the dog owner. If Dog Affair is fully booked at that time, it may transfer the dog to another dog facility of its choice for further care, at the financial expense of the dog owner.
4.13 In case of non-pickup, the dog will be handed over to a shelter of Dog Affair's choice after 3 days. The costs incurred in this context will be invoiced to the dog owner.
4.14 Food is provided by the dog owner or food costs of at least CHF 5.- per daycare day will be additionally invoiced. Likewise, the dog owner shall ensure that any medications required by their dog are handed over to Dog Affair.
4.15 The dog owner authorizes Dog Affair to engage a veterinarian to treat the animal if necessary. The costs of the treatment shall be borne by the dog owner. Dog Affair is obliged to contact the dog owner immediately before/during the vet visit. Trips to the vet cost at least CHF 30.-.
4.16 If a fight or scuffle occurs among the dogs, they will be separated and, in case of injury, treated by a vet. If the instigator of the fight or scuffle can be clearly identified, its owner shall bear all resulting costs. Otherwise, each dog owner shall bear the vet costs for their own dog.
4.17 Dog Affair reserves the right to muzzle the dog if necessary.
4.18 Dog Affair is authorized to take other measures to maintain operations without consultation with the dog owner.
4.19 The dog owner is obliged to contribute to maintaining order in Dog Affair's operations.
5. Insurance and Liability Exclusion
5.1 Accident and liability insurance is the responsibility of the participants or dog owners.
5.2 During the booked offer, dog owners bear responsibility and liability for themselves, their dog, and any accompanying persons. Dogs must be liability insured in accordance with statutory requirements. This is the responsibility of the dog owners.
5.3 In case of theft, loss, or damage to a participant's property during the stay at the venue, Dog Affair is liable only in cases of intent or gross negligence.
5.4 Dog Affair assumes no liability for property, personal, and/or financial damages arising from the application of the demonstrated exercises, nor for damages or injuries caused by participating dogs. The participant is liable for damages caused by them and their dog. Any accompanying persons are considered participants.
5.5 Liability of Dog Affair for injuries that may arise from dogs playing off-leash is also excluded.
5.6 Dog Affair provides no warranty for the currency, correctness, completeness, or quality of the information provided. Liability claims against Dog Affair arising from the use or non-use of the offered information or from the use of incorrect and incomplete information are excluded. Dog Affair assumes no liability for direct or indirect references to third-party websites.
5.7 The dog owner is liable inter alia for the following damages or all resulting costs:
- Damages to persons and property caused by their dog despite all care and precautions taken by Dog Affair;
- For illnesses of their dog or necessary treatments resulting therefrom;
- For injuries to their dog caused by its own behavior;
- For infection of other dogs due to concealment or ignorance of their dog's illness or ectoparasites brought in by them;
- For mating due to concealed heat of the bitch.
5.8 If the dog causes damage, escapes, or runs away despite usual supervision, the dog owner is liable. Furthermore, the dog owner assumes liability for any damages or injuries inflicted by the dog on humans and/or animals.
5.9 Items belonging to the dog owner such as baskets, blankets, leashes, toys, etc., are considered not brought in. Dog Affair assumes no liability for damage to these items.
5.10 If a dog dies, escapes and is not found, or is stolen despite all care and precautions, the dog owner explicitly and fully waives any compensation or damage claim.
5.11 If the bitch is found to be breedable contrary to the owner's statement, Dog Affair assumes no responsibility for any unplanned breeding. Dog Affair shall not bear the costs and consequential costs arising from the bitch's pregnancy and the born puppies.
5.12 If the dog owner violates or disregards these AGB or instructions from Dog Affair, Dog Affair's liability is excluded.
6. Payment
6.1 Payment is possible by card, TWINT, or cash. Dog Affair is entitled to decide whether and when invoices are issued and will inform the relevant customers accordingly.
6.2 The price list is an integral part of these AGB and can be found on the website www.dogaffair.ch.
7. Intellectual Property
7.1 For all film and photo recordings made during courses or other services (daycare, grooming, etc.), Dog Affair has the right to use them for training purposes and/or publication on the homepage and other Dog Affair social media. Participants who do not agree must notify Dog Affair in writing no later than before the course or service begins.
7.2 The dog owner agrees that Dog Affair may use photos of the dog without naming it on advertising materials, ads, and social media.
7.3 All Dog Affair documents and documentation are protected by copyright and are for personal use only. This also applies to the content and images on the website. Reproduction or distribution is only permitted with the express written consent of Dog Affair.
8. Disclaimer
8.1 The content and links available on the Dog Affair website are for information purposes only. They do not establish a legal relationship between the website visitor and Dog Affair. Any liability for damages arising from the use of the website or information retrieved therefrom is excluded. In particular, no liability is assumed for the currency, completeness, and accuracy of the content. Liability for links to third-party websites and their content is also excluded.
9. Severability
9.1 The invalidity of any provision of these AGB shall not result in the invalidity of the remaining AGB provisions.
9.2 Deviations from the AGB are only valid if agreed in writing.
10. Applicable Law
10.1 Swiss law applies exclusively.
11. Jurisdiction
11.1 Jurisdiction is determined by the location of Dog Affair.
Special Provisions Daycare
1. Daycare Admission
1.1 Before admitting the dog, an introductory meeting with the dog owner and a trial stay for the dog will be arranged. The duration of the trial stay will be determined by Dog Affair. The registration form for the trial stay must be signed and submitted to Dog Affair before the first care.
1.2 Dog Affair confirms admission to the trial stay by email. From this point, the registration is considered binding.
1.3 Only after a successful trial stay does the definitive admission confirmation follow by email. From this point, the admission is considered binding.
1.4 Dog Affair reserves the right to reject participants or dogs without stating reasons.
1.5 Bitches in heat are not admitted to daycare.
1.6 Sick or injured animals can only be admitted in consultation with the treating veterinarian.
1.7 Dog Affair reserves the right not to admit a dog showing symptoms of illness and, in addition, to withdraw from an already concluded care contract for this reason at the financial expense of the dog owner. This also applies if the owner has not provided corresponding information or notice by the drop-off day.
1.8 Packing list for the dog
- On trial day: Vaccination record-pet ID with current vaccinations and microchip number
- Possibly dog food
- Possibly medications
- Collar and leash (no chain collar or AirTag due to injury risk during play)
- Winter and rain clothing (only if your dog has such and must wear it).
Special Provisions Grooming
1. Grooming Rules
1.1 We undertake to perform the entrusted tasks to the best of our knowledge and belief, with due care and competence. This is only possible if the client informs us of everything necessary and provides corresponding instructions (e.g., hazards, allergies, illnesses, behavioral disorders, etc.).
1.2 We only provide agreed services upon prior consultation. All treatments are carried out in accordance with these special Grooming provisions and the quality standards of a dog salon. Requests that could endanger the dog's well-being will not be carried out. The contract duration is limited to the treatment duration.
1.3 If the dog causes damage to inventory, furniture, property, or goods during its stay in the dog salon, the owner shall bear the costs. The salon’s liability is expressly limited to intent and negligence.
1.4 If the treatment is prematurely terminated due to the dog's behavior (e.g., biting, seizures) or the owner's (e.g., acting contrary to instructions from Dog Affair grooming staff), the previously agreed price must still be paid. Delays due to disturbances caused by the dog will be charged. The salon is entitled to charge significant time delays due to the dog's restlessness or owner's disturbances as additional costs.
1.5 The animal must be checked immediately after treatment for any treatment defects, which can then be corrected on the spot. Later complaints cannot be accepted. The price agreed before treatment begins must be paid.
The dog salon assumes no liability for customer-specific dog haircuts or treatments that do not comply with FCI standards. Only flea-free and dewormed dogs are treated.
1.6 The client undertakes to inform us immediately if they cannot return at the agreed time. In emergencies or improper contract termination, the animal remains automatically in Dog Affair's care against subsequent billing of known rates.
2. Liability in Case of Damage
2.1 We are liable to the client or third parties only for damages caused by us during contract fulfillment due to clear breach of duty of care. This exclusively within the scope of our liability insurance. If we have not been adequately instructed by the client, we reject any resulting liability claims by the client or third parties in full.
2.2 No compensation can be granted by us for injuries or loss of the animal (infectious diseases, escape, etc.) due to uncaused accidents.
2.3 If the animal suddenly becomes ill or injured during the treatment period, it will be taken to the treating veterinarian. If this is not reachable, we reserve the right to consult another veterinarian. No agreement on the costs incurred will be negotiated with the animal owner. Therefore, the animal owner bears all costs.
2.4 In case of proven suspicion of animal cruelty, we reserve the right to initiate corresponding measures and clarifications and, if suspicion is confirmed, not to hand over the animal to the owner.